QUESTIONS

Frequently Asked Questions

Everything you need to know before your love story gets filmed.

How does Golden Souvenir Films work?

We drop off camcorders before your wedding, your guests film candid moments throughout the day, and we edit all that footage into a cinematic keepsake film. Filmed by the people who love you most.

Do my guests need filming experience?

Not at all. Our camcorders are simple, point-and-shoot, and every rental comes with an easy quick-start guide so anyone can jump in.

What's included in my rental?

Camcorder(s), memory cards, charged batteries, a quick-start guide, and full editing of the footage into your final film. Higher tiers include more cameras and creative add-ons.

What areas do you serve?

We proudly serve weddings nationwide, with rental kits shipped anywhere in the US. We're based in Delaware and offer local drop-off and pickup throughout Delaware, Pennsylvania, New Jersey, and Maryland.

Why can't I just use my iPhone?

You could, but your guests would rather be in the moment than filming on their own phones. Our camcorders are dedicated to one job, capturing your day, with all-day battery life, no notifications, and no eating up anyone's personal storage. It also means every guest is filming with the same easy-to-use device, so we get consistent, cinematic footage to edit into your film.

How long until I receive my final film?

Typical turnaround is 3 to 5 weeks after your wedding date, depending on season. Rush editing may be available closer to your date, just ask.

What if a camcorder is lost or damaged?

A $150 security deposit is held at booking and released upon safe return of all equipment. Minor wear and tear is covered, and lost, stolen, or majorly damaged equipment is billed at replacement cost. Please notify us right away if any damage occurs. Full details are outlined in our Rental Policy.

What's the difference between tiers?

Every tier, from The Beloved to The Legacy, includes full editing of your footage. Higher tiers add more camcorders, filter themes, extended runtime, and creative extras like Polaroid cameras or extra social clips.

Can I add a filter theme to my film?

Yes. Filter themes are included in The Forever and The Legacy tiers, and available as a $25 add-on for The Beloved and The Cherished.

How far in advance should I book?

Most couples book 6 to 12 months ahead, especially for peak wedding season. We recommend reserving your date as soon as your venue is confirmed.

Can I rent a second camcorder?

Absolutely. An additional camcorder is available as an add-on to any tier, perfect for larger weddings or multiple event locations.

Still have questions?

Get in touch and we'll follow up personally.

Thank you! We'll be in touch soon 💌
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